Returns & Exchanges

 

We're sorry that things didn't work out, but don't sweat it! We offer exchanges within 14 days of your original purchase. 

THE FINE PRINT:
We follow the standard policy; items must be unused, in their original packaging, all sale items are final sale. Earrings are final sale. 

DAMAGES:
If you received a damaged item, please let us know AS SOON AS HUMANLY POSSIBLE. We are only able to take back damaged items that are reported as damaged within 1 day of receiving them. 

STEP 2: SHIPPING ONLINE ORDERS BACK TO US:
We cover the cost of shipping when you order $150.00 worth of goods, however, we don't cover the cost of return shipping. 
To return anything from your order, simply let us know by emailing info@katzxdahl.com within 14 days of receiving your order. Include your order number and give us a little info as to what went wrong. Then bring it to the closest shipping facility (Canada Post, UPS, USPS, FedEX, etc) and send it back to us at:

Katz x Dahl Studio

RETURN ORDER # ________

10311 Steveston Hwy

Richmond, BC

V7A 1N3

Canada

Once we receive it, we'll send you a refund notification. Please note that we do not cover any shipping costs, taxes or duties.

If you are not completely satisfied with your purchase, please let us know and we will do everything possible to remedy the situation.